Very professional and friendly staff. I felt like my sister was in good hands

I give three stars only because of the PT, OT, they did an excellent job with my mother, the caseworker is another story, In my opinion if you place a family member in this facility, make sure you have an advocate, there was such bad communication between the caseworker I’m still having issues with my mom who left the facility. Stay on top, check all meds being administered, I was baffled they were giving my mom depression meds on a stroke patient. A lot of times I would come there and my mom would be soiled, I would have to get her cleaned up. Stay up on the communication in and out.

My father stayed at post acute for two weeks. Many of the staff were pleasant and amiable. My father said some CNA’s were short tempered with him when needing toileting assistance. Therapists are good. My dad did well (testimony to his heart failure doctor at Sutter hospital tweaking his meds) despite some issues as follows: 1. The AC was too cold for days. His bed was in direct path of above air vent. I called to complain and no one returned my call. Days later the AC was adjusted but at night the air still blew on him. Staff gave him an extra blanket and towels to warm him up. Family had to provide him with extra clothes and knit hat so he could sleep at night. He asked staff more than once for help with the situation or to change rooms. 2. The toilet that was shared by 3 roommates kept breaking down. Once while he was using it, and it overflowed all over his clothes. 3. Most aggravating was upon his release on a Saturday, despite requests from his assisted living facility on Friday, not having updated medication list given till Monday afternoon. My dad was given medication he wasn’t supposed to take and caused stress over his well being because of their delay. 4. No phone calls from facility with updates in the two weeks he was there despite my dad asking them to call me with updates. 5. Lastly, the facility lost items of clothing throughout the stay despite having labels on them. We plan on not using this facility in the future because of these issues.